We hope you don't have to look here. Each of our products is checked before shipment. Sometimes a defect can happen.
Before you send us a defective product, please send an email to email@example.com for a description of the problem. Maybe we can help. Add "COMPLAINT" in the title of the message, this will allow you to treat the matter as a priority.
However, if you do not have this option, then know that for all products purchased in the eTHLETIX.gg store you have the right to make a complaint.
How to make a complaint?
1. Download the complaint form
2. Fill the complaint form
If you do not have a printer, prepare your own complaint description.
The document should contain the necessary data: name and surname, e-mail address or correspondence address,
telephone number, product number and reason for complaint, date of purchase and defect, bank account number.
3. Send the package
Please send the product back with all its accessories and a copy of the purchase invoice.
4. Wait for the complaint to be considered
We process complaints immediately after receiving your parcel in the event of
when you withdraw from the contract of sale, in other cases no later
than within 14 days from the date of receipt of the advertised product.
In the event that the complaint is considered justified, we will fulfill the complaint in accordance with applicable law in the field of warranty.